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ZYN FAQs

THESE FAQs ARE GUIDANCE PURPOSES AND SUBJECT TO LOCAL ADAPTATION AND LOCAL REVIEW AND APPROVAL PROCESSES

ZYN nicotine pouches FAQ

Table of Contents

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ZYN nicotine pouches – Product FAQs

  1. What are ZYN nicotine pouches?

Zyn Nicotine Pouches provide a smooth nicotine experience in a small format pouch. It is for users who seek a smooth/mellow nicotine experience.

 

  1. What’s ZYN made of?

ZYN is made up of high-quality ingredients and nicotine 


  1. What ZYN nicotine pouches flavours are currently available? 

Currently ZYN nicotine pouches are available in  2 flavors across Mini: Apple Mint and Coffee.

Markets to update based on their portfolio.


  1. Does ZYN discolour teeth?

At this time, we do not have information on this matter.  

 

  1. Can I use the product if I have gum disease?

If you have questions about whether you should use nicotine pouches given an existing health condition, you should consult a health care professional.


  1. Where can I buy the ZYN nicotine pouches?

Zyn is available at select retail outlets at the moment

 

  1. What is the difference between different coloured ZYN cans? 

We have different packaging designs for our different products, so you can easily find the product you’re looking for. 

 

  1. What do the dots on ZYN nicotine pouches cans mean?

A dot system on the pack communicates the level of nicotine strength; with one dot representing the lowest nicotine strength and four dots representing the highest.

 

  1. How to use ZYN nicotine pouches?

Using ZYN is easy. 1. Break the seal to open the can 2. Pop a ZYN pouch under your lip. You may experience a tingling sensation that we at ZYN call “ZYNGLE” 3. Enjoy for around 30min 4. After use, remove the pouch. You can use the top lid compartment to store used pouches or dispose of them in a trash bin. 5. Empty your can/throw in the garbage/dispose of nicotine pouches before recycling the can. Nicotine Pouches are single for use only and should never be re-used. 



  1. What is the shelf life of ZYN Nicotine Products

ZYN nicotine pouches have a shelf-life up to 12 months from a production date provided on a can. 


  1. How to dispose of ZYN nicotine pouches?  

Once you’re done, you can temporarily dispose of used ZYN nicotine pouches in the compartment on the lid of the pack and permanently dispose of them in your household bin or in a public waste container. Empty the can before recycling .  Please also remember to store and dispose of nicotine pouches in a place inaccessible to children. 

 

  1. Will ZYN help me quit smoking?

ZYN nicotine pouches are not an alternative to quitting and are not designed as cessation aids. ZYN nicotine pouches are for adults who would otherwise continue to smoke or use other nicotine products. Nicotine pouches are not risk free and contain nicotine, which is addictive. The best way to reduce nicotine-related health risks is to quit nicotine use altogether. 


  1. What if I ingest/swallow ZYN?

If a ZYN nicotine pouch is swallowed by an adult, seek medical attention if needed. 

Keep nicotine pouches out of reach of children at all times. If nicotine pouch is used or swallowed by a child, seek medical attention immediately.

Nicotine pouches are not meant for ingestion. 

 

  1. How many pouches is in one can?

A can of ZYN Mini can contains 15 pouches.

 

  1. Where is ZYN produced?

ZYN is produced in our factories in Scandinavia. 


  1. Does ZYN contain tobacco?

No, ZYN does not contain tobacco. It contains Nicotine extracted from Tobacco plant.


  1. What ZYN nicotine pouch flavour is the best one for me?

ZYN nicotine pouches come in various flavours and several different nicotine strengths. Flavour experience is personal and might require you to consider trying different flavours to find your preferred variant of ZYN nicotine pouch.

 

  1. What is the nicotine level range?

A dot system on the packaging signifies the different nicotine strengths, where one dot indicates the lowest level of nicotine and four dots indicates the highest level of nicotine.


  1. What pouch sizes are available? 

Currently, ZYN nicotine pouches are available in 1 pouch size.

Mini: Currently available in 2 flavors


  1.  How can I order a free sample of ZYN nicotine pouches

You can come to the IQOS store in your city to get a free sample.



  1. Reporting of Adverse Events or side effects

If you experience any unwanted health effect when using a nicotine pouch, consult a health care professional.

You can report any adverse event or incident directly by contacting [ZYN Customer Care]



  1. Is the ZYN pouch biodegradable?

The pouch, including its contents do not meet biodegradability standards; therefore, the pouch and its contents, should be disposed of in the trash with the general waste.



  1. What should I do with the nicotine pouch once used?

Please throw the used pouch in the trash with the general waste for proper disposal. If there

is no trash bin nearby, you can temporarily keep the used nicotine pouches in the

compartment on the lid of the ZYN can. 

 

Using ZYN

  1. What is the best way to store ZYN? 

Store your ZYN pouches in the can and in a place inaccessible to children. It is not necessary to store them in the freezer or refrigerator.


  1. Why is there a lid on the top of the ZYN can? What is it for? 

The lid on the top of the can is for temporarily keeping used pouches until you are able to find a trash can to throw them away.


  1. Are ZYN cans recyclable?

[Markets to approach Sustainability lead for case by case assessment at guidance by market]


  1. How long does it take for the tingling/burning sensation to start? 

Some users may experience a tingling sensation. The experience varies from person to person. 


  1. How long does the tingling/burning sensation last? 

It differs from person to person. For some people the tingling sensation is felt throughout the use of a pouch, for others it subsides after some minutes. Some users do not experience it. 


  1. Can ZYN be used at the same time as eating or drinking?

It is not recommended to eat or drink when using ZYN nicotine pouches.


  1. Can ZYN be used together with other nicotine products?

Only use one nicotine product at a time, this means also to only use one nicotine pouch at a time. 


Contact and Account FAQs

Contact ZYN

Website

  1. Where can I find your Terms and Conditions?

Please refer to our Terms and Conditions on [www.ZYN®.com/]  (markets to adjust).


  1. What information do you process about me?  

We will use information about you only in accordance with applicable data protection laws. You can read more on our data privacy notice.  


  1. Access to information

If you have any questions, or wish to exercise any of your rights, you can find  contact details for the relevant affiliate, and if applicable data protection officer. Contact details will also be given in any communications that a PMI affiliate sends you. Learn more on pmiprivacy.com 

 

 

 

Nicotine pouches are not risk-free and contain nicotine, which is addictive. Only for use by adults who would otherwise smoke or use nicotine products.